Payments for appointments must be paid in advance via the Mind Body website, app or by booking directly with the wellbeing centre.
Cancellations within 3 days of the appointment will be fully refunded.
Cancellations within 2 days of the appointment will receive a credit note towards future appointments.
Cancellations with less than 24 hours notice will incur a cancellation fee of £20 or the full cost of the appointment if less than £20. Any remaining credit will be put towards future appointments.